State Farm® Insurance Agent Dawn Newland
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Brian Mullis
August 17, 2024
5
out of
5
rating by Brian Mullis
"Steven Bell was an amazing agent"
We responded:
"Thank you, Brian, for sharing your experience with Steven! We think he's pretty amazing too. "
Mary Disney
April 10, 2024
5
out of
5
rating by Mary Disney
"Great service"
We responded:
"I'm a little slow on the response, but please don't let my tardiness diminish my sincerity! We truly appreciate the 5 star rating and comment about our service. Glad we were able to help. "
Leslie Warburton
March 14, 2024
5
out of
5
rating by Leslie Warburton
"We had some problems transferring our insurance information to the DMV in WV and April in Dawn Newland’s office was able to resolve it in a timely manner and was very helpful. Excellent customer service following through for us!"
We responded:
"Leslie, I’m so happy to hear about your positive experience with April at our office! Navigating insurance information might sometimes feel like trying to choose your way through a complex maze, but having a great guide makes all the difference. April's knowledge and dedication in swiftly resolving your issue highlight our commitment to providing excellent customer service and making sure that all is in alignment with our customers. Your feedback is greatly appreciated, and it fuels our drive to continue going above and beyond. Thank you for choosing us and for taking the time to share your experience. We look forward to Leslie, I’m so happy to hear about your positive experience with April at our office! Navigating insurance information might sometimes feel like trying to choose your way through a complex maze, but having a great guide makes all the difference. April's knowledge and dedication in swiftly resolving your issue highlight our commitment to providing excellent customer service and making sure that all is in alignment with our customers. Your feedback is greatly appreciated, and it fuels our drive to continue going above and beyond. Thank you for choosing us and for taking the time to share your experience. We look forward to being there for you through it all! – Dawn"
Network Set-up
December 28, 2023
5
out of
5
rating by Network Set-up
"Everyone should now be aware of a hardworking group in Martinsburg. I checked in on a quote for Homeowners and Auto. Very professional and very helpful. I am so inexperienced in this and they walked me through it and gave me the confidence to purchase with them. It was a fantastic experience and everything went "swimmingly". LOL...yeah, great service!"
We responded:
"Thank you so much for your kind words and recognizing my team for doing a great job! It's what we strive for every day with every customer! So glad you're a part of the State Farm family now. "
Freddy Jay Allen (Frederick)
October 5, 2023
5
out of
5
rating by Freddy Jay Allen (Frederick)
"more important than price or premium, is the insurance co. going to pay your claim? Dawn (& State Farm) responded immediately to a fire, having funds presented in a few days, and then regularly following up. EXcellent professional customer service."
We responded:
"Hi Freddy, Thank you for the 5 STAR review and kind, supportive remarks. At our State Farm office, we understand that worry-free insurance is priceless, and we take pride in our commitment to promptly assist our customers when they need it most. I truly appreciate your support! - Dawn"
Kimberly Walls
September 2, 2023
5
out of
5
rating by Kimberly Walls
"I switched companies and saved over $100 with gaining so much more such as renters insurance! I have never been satisfied with insurance til now, thank you!"
We responded:
"Thank you, Kimberly, for your kind words. We strive to provide the best combination of price and service. Glad you are happy with both! "
SB
August 1, 2023
5
out of
5
rating by SB
"Dawn is a wonderful agent. She and her team care about her customers like family!"
We responded:
"Thanks SB! Our customers ARE like family and happy to have you as a member. "
Chart Echavarria
February 10, 2023
5
out of
5
rating by Chart Echavarria
"I've been using state farm for months and all I can say is they are the kindest most cooperative company I've had the pleasure of being insured by"
We responded:
"Thank you so much, Chart. We truly appreciate our customers and are glad you feel the love."
Jennifer Jenkins
August 19, 2022
5
out of
5
rating by Jennifer Jenkins
"I've been with Dawn Newland for decades, and I wouldn't have it any other way. Friendly, courteous, professional staff, who go out of their way to assist you. They do all the little things to show they care, like remember your name & your details. Excellent service, every time. And to ice the cake, it's also the best deal in town for my car insurance."
We responded:
"Thank you, Jennifer, for such an awesome review! We appreciate you and notes like this make our day!! "
Mike Rice
July 25, 2022
5
out of
5
rating by Mike Rice
"Great staff, very responsive, full disclosure service. Highly recommend this agency. Reciently brought two vehicles over from another company after 30 years."
We responded:
"Thank you so much, Mike, for taking the time to write this review and for the kind, supportive words."
constance archer
July 13, 2022
5
out of
5
rating by constance archer
"This is the place to shop for all your insurance needs. The staffing is not only very knowledgeable but people oriented!!"
We responded:
"Thank you, Constance! We truly appreciate your endorsement...don't let my late response diminish the sincerity! We love our customers and are so glad you're pleased with our services."
Aryne Baker
May 26, 2022
1
out of
5
rating by Aryne Baker
"For doing all you could, the lack of assistance is astounding. You couldn't even come out to face us this afternoon. The DMV even told us that they couldn't understand what your issue or State Farm's issue was. I've got a call into a claims supervisor. I'm waiting for a response. We weren't told it was totaled. I had to call for more information. You wanted to shaft us on payment of our custom vehicle. And, we were made to jump through hoops in an already upsetting and trying time. No excuse is acceptable for this lack of customer service and our treatment. So much for a home town agent offering better service."
We responded:
"6/4/22 Update: My agency was obliged to follow State Farm protocol for this matter and we had to have the proper documentation to proceed with the total loss settlement. At the time you came into our office, I was in an appointment with another client. Our intention is never to have someone feel the way you do and I'm truly sorry we weren't able to meet your expectations. 5/25 response to 1 star rating: Owner retention of a total loss vehicle is governed by the state of WV - requiring original documents in order for insurance companies to release the settlement. Hope you know we did all we could to make this a smooth and simple transaction and glad we were able to put a check in your hands today."
Michael Clatterbuck
April 25, 2022
5
out of
5
rating by Michael Clatterbuck
"I've been with this office since I was a teenager. They have always treated us well!!!"
We responded:
"Thank you, Michael. Mary and I were talking about that very thing...how long you have entrusted us with your insurance needs and how much we've enjoyed watching you grow into adulthood! We SO appreciate you! Great to see you again!"
Scott Rudolph
March 13, 2022
5
out of
5
rating by Scott Rudolph
"Been doing business with them for almost 25 years. There is no insurance carrier finer. Dawn is the best. Hands down."
We responded:
"Thank you, Scott. It’s been our pleasure to work with you all these years!"
Jay Alan
February 17, 2022
5
out of
5
rating by Jay Alan
"Been with them forever. Great people to work with. Always helpful."
We responded:
"Thank you, Jay! I love my team and really appreciate the kind words. It sums up our philosophy at the Newland Agency."
Samantha Sine
February 8, 2022
2
out of
5
rating by Samantha Sine
"Called for a quote last Tuesday have yet to recieve a call back to get quoted"
We responded:
"Hi Samantha. Great to hear from you. We've been trying to reach you and have left voice messages. Hope to connect this week and win your business!"
Randall Rodriquez
December 20, 2021
5
out of
5
rating by Randall Rodriquez
"Covered all the bases and helped us in getting the right coverage at the right price for our ministry."
We responded:
"Thanks, Randy!!"
Feminist Est 1978
December 18, 2021
5
out of
5
rating by Feminist Est 1978
"I have been insured with them since 2006. They have always been friendly and helpful."
We responded:
"Better late than never? Realizing I failed to respond to this. Please don't let the tardiness of my THANK YOU diminish its sincerity! We truly appreciate your business and that you took the time to give us a 5 star rating!"
Mike Simmons
August 17, 2021
5
out of
5
rating by Mike Simmons
"Good People!"
We responded:
"Thanks, Mike! We enjoy working with good peeps like you!"
Tommy Bridge
March 16, 2021
5
out of
5
rating by Tommy Bridge
"Switched companies or better price and treatment. Had Erie for 10 years with only one claim for towing and they immediately dropped my towing. Rip off company. People at State Farm were nice to deal with and after checking around gave me the best price. All State wanted double what I got from State Farm for the same policy. I think the best part was the little dog that would bring toys to the lady in return for a treat. Cool pet."
We responded:
"Welcome to the Newland Insurance Agency, Tommy, where we treat everyone with a "Good Neighbor" philosophy. We're here to help. AND we have a cute dog! Thank you for the 5 star review!"
Brandi Williams
February 11, 2021
5
out of
5
rating by Brandi Williams
"I had the opportunity to work with Mary while switching insurance from out of state. She made the process painless and had everything ready to be signed and ready to go before I ever stepped foot in the office. Very friendly and professional."
We responded:
"Thank you so much, Brandi, for taking the time to leave such positive words about Mary. We've been working together in Berkeley County for 24 years and, while I know her to be friendly and professional, it's great to hear from our customer!"
kimberly wareham
November 24, 2020
2
out of
5
rating by kimberly wareham
"Hard to reach, don't seem to really listen to needs.. if you try and do something they don't like they ghost you.. (like trying to end a policy).. frustrating"
We responded:
"Kimberly, I’m sorry you’re experiencing frustration with my office and would love to make things right with you again. You’ve been a client a long time - no ghosting."
Frank Vadset
February 15, 2020
5
out of
5
rating by Frank Vadset
"The people working here are but far the most caring and understanding people I've meet in the industry. As a 2 year old American coming from Norway I came in their office a rookie on US insurance and banking. It was nerve wrecking to figure everything out but with Carolyn and the rest of the team I left confident and full of knowledge. These people will take good care of you."
We responded:
"Thank you Frank - for the 5 star rating and the wonderful comments. I really appreciate you taking the time to share your feedback on your experience."
Nabil Hajar
December 15, 2019
5
out of
5
rating by Nabil Hajar
"Polite and friendly staff. Always feel welcome here. Very helpful."
tammy bowman
September 1, 2019
5
out of
5
rating by tammy bowman
"Thanks Dawn Newland for helping with my insurance needs while I relocated to Martinsburg WV, you made my move a breeze"