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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Christina Edwards

Christina Edwards

January 28, 2026

5  out of  5
rating by Christina Edwards
"Dawn Newland and her State Farm team are outstanding to work with. She is knowledgeable, responsive, and truly takes the time to make sure you understand your coverages! The level of care and transparency she brings to her clients really sets her apart. If you’re looking for a State Farm agent in Berkeley County who is reliable and genuinely has your best interests at heart, I highly recommend them!"
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Kristi Mota-Campos

January 15, 2026

5  out of  5
rating by Kristi Mota-Campos
"Quick, easy and friendly!!"
We responded:
"Just what we like to hear! Thank you for your business and the 5 STAR review!! "
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Glitterbug Sparkles

January 5, 2026

5  out of  5
rating by Glitterbug Sparkles
"They are always so helpful and we get the best rates with them."
We responded:
"Thank you, thank you, thank you! We truly appreciate our customers and the 5 star review!! "
Profile photo of Cat Light

Cat Light

December 22, 2025

5  out of  5
rating by Cat Light
"Steven ball was really polite and godd with giving information"
We responded:
"Thank you for the 5 star review, Cat. I'm glad Steven was able to help you find good auto insurance at an affordable price! Welcome to the Newland Insurance Agency family. "
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Jennifer Proctor

December 19, 2025

5  out of  5
rating by Jennifer Proctor
"Thank you Steven for the quick friendly service and saving me almost $43 a month!! Proud customer of State Farm now!!!"
We responded:
"Wow! That's awesome! So glad Steven was able to help you. Welcome to the Newland Insurance family!! "
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Joel Dahlstrom

December 18, 2025

5  out of  5
rating by Joel Dahlstrom
"Forget about Jake from State Farm let’s talk about Steven. He worked around our busy schedule got us the best coverage possible and now we’re paying less and we have great security knowing if anything happens we’re in good hands. Better than the hands that we came from. Thank you Steven and Dawn for running a great business. I have and will be sending more people your way."
We responded:
"Thank you, Joel!! We really appreciate the positive feedback. And yeah, I'll take a 100 Stevens over Jake from SF any day. "
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Angie Dahlstrom

December 18, 2025

5  out of  5
rating by Angie Dahlstrom
"We saved so much on our home and Auto insurance switching to this company, with much better coverage! Steven is very knowledgeable and made sure we had the best coverage to fit our family and our needs. He is extremely responsive and will answer any questions with just a quick phone call. No need to wait on hold! Dawn is very professional and has a lot of experience in the industry. Highly recommended!"
We responded:
"Welcome to the State Farm/Newland Insurance Family! I'm always happy to hear that we've saved someone money but I really love the kind words you have for Steven. He is awesome. Thank you for the 5 Star rating!"
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Benjamin Stefanko

December 17, 2025

5  out of  5
rating by Benjamin Stefanko
"Dawn, Carolyn and office staff are extremely kind, professional, and helpful. They worked to get me a good rate, they make sure you have the insurance you need and it’s surprisingly affordable especially when you bundle with State Farm’s other products."
We responded:
"Thank you, Ben, for such complimentary feedback! It's what we strive for every day!! "
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Brant

December 15, 2025

5  out of  5
rating by Brant
"Easy"
We responded:
"Thank you, Brant, and WELCOME to the Newland Agency where we plan to keep up the 5 Star service!! "
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Denis Sullivan

December 2, 2025

5  out of  5
rating by Denis Sullivan
"I originally started with State Farm a few years ago when I needed someone to insure my Ram 5500 (technically a commercial vehicle) for personal use hauling a camper. After being denied by some of the other well known companies, a friend recommended State Farm to me. I worked directly with my own personal agent (Carolyn), who was very attentive and knowledgeable, and took the time to understand exactly what my needs were and helped craft a policy to fit. She is always responsive and helpful, and it nice to have a real person to deal with instead of a rep at the other end of an 800 number. In addition, because of the excellent service I got during that initial policy experience, I have shifted several of my other vehicles to State Farm as well. And most recently, after catching USAA trying to extort ridiculous premiums for Homeowner's Insurance, State Farm was able to provide an identical policy at 25% the cost of what USAA was attempting to gouge me for. Fortunately, I have yet to file any claims against them, so I can't report about that experience, but we'll cross that bridge should it ever arrive. So far, everything has been fantastic with them!"
We responded:
"Thank you, Denis!! We love to hear from our customers and appreciate the positive feedback! Carolyn is amazing. Glad we were able to help you save $$$ and will be sure to deliver the Good Neighbor service State Farm is known for should you have a claim! "
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Steve Charles

November 19, 2025

5  out of  5
rating by Steve Charles
"Very nice and knowledgeable people to deal with!"
We responded:
"Thank you, Steven! We strive to please and to give the best insurance advice to help you make the best decisions. "
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Thomas Newland

November 18, 2025

5  out of  5
rating by Thomas Newland
"They ran through all of my options with me after an accident."
We responded:
"Thanks, Thomas. So glad we were able to be there for you! "
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Dana Stewart

November 14, 2025

1  out of  5
rating by Dana Stewart
"The worst stay away"
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Kasey Capistran

September 17, 2025

5  out of  5
rating by Kasey Capistran
"Had the privilege of working with Steven at Dawn Newlands State Farm. He made it super easy to sign up and explained everything in a way I could understand. We finished with me feeling super confident over my decision to switch to State Farm. Would definitely recommend!"
We responded:
"THANK YOU, Kasey. Steven is a tremendous asset to the agency and I'm always happy and proud to hear back from our customers! "
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Mary Disney

August 20, 2025

1  out of  5
rating by Mary Disney
"Don't recommend rates increase too much"
We responded:
"I'm a little slow on the response, but please don't let my tardiness diminish my sincerity! We truly appreciate the 5 star rating and comment about our service. Glad we were able to help. "
Profile photo of Rico Carr

Rico Carr

August 12, 2025

5  out of  5
rating by Rico Carr
"Steven Bell is awesome. Great worker"
We responded:
"Thanks for the 5 STAR review. We think Steven is awesome too!"
Profile photo of Charlie Whelden

Charlie Whelden

March 15, 2025

5  out of  5
rating by Charlie Whelden
"Pros: She reduced my insurance bill by $49 a month, I sent her my insurance binder and she took care of it. She was friendly and patient. She added some cool perks to my insurance. Like a 10k AD&D insurance. No cons. Good show."
We responded:
"Thank you, Charlie! We are always happy to help by lowering your insurance costs. Welcome to the Newland Insurance family. "
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Alfonso Martinez

November 22, 2024

5  out of  5
rating by Alfonso Martinez
"I strive to get facts on any derives I have to pay for, I got that with farm today! Steven gave me an explanation of the monthly charges. I know what I am paying for. Thank you, let’s make this a long term partnership please! Like a good neighbor, State Farm was there for us!! Wuhoo!!"
We responded:
"Thank you, Alfonso!! We strive to give you the best experience possible, on all fronts and including understanding what you're paying for. We too hope that this will be a long, good neighborly partnership! "
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Brian Mullis

August 17, 2024

5  out of  5
rating by Brian Mullis
"Steven Bell was an amazing agent"
We responded:
"Thank you, Brian, for sharing your experience with Steven! We think he's pretty amazing too. "
Profile photo of Leslie Warburton

Leslie Warburton

March 14, 2024

5  out of  5
rating by Leslie Warburton
"We had some problems transferring our insurance information to the DMV in WV and April in Dawn Newland’s office was able to resolve it in a timely manner and was very helpful. Excellent customer service following through for us!"
We responded:
"Leslie, I’m so happy to hear about your positive experience with April at our office! Navigating insurance information might sometimes feel like trying to choose your way through a complex maze, but having a great guide makes all the difference. April's knowledge and dedication in swiftly resolving your issue highlight our commitment to providing excellent customer service and making sure that all is in alignment with our customers. Your feedback is greatly appreciated, and it fuels our drive to continue going above and beyond. Thank you for choosing us and for taking the time to share your experience. We look forward to Leslie, I’m so happy to hear about your positive experience with April at our office! Navigating insurance information might sometimes feel like trying to choose your way through a complex maze, but having a great guide makes all the difference. April's knowledge and dedication in swiftly resolving your issue highlight our commitment to providing excellent customer service and making sure that all is in alignment with our customers. Your feedback is greatly appreciated, and it fuels our drive to continue going above and beyond. Thank you for choosing us and for taking the time to share your experience. We look forward to being there for you through it all! – Dawn"
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Network Set-up

December 28, 2023

5  out of  5
rating by Network Set-up
"Everyone should now be aware of a hardworking group in Martinsburg. I checked in on a quote for Homeowners and Auto. Very professional and very helpful. I am so inexperienced in this and they walked me through it and gave me the confidence to purchase with them. It was a fantastic experience and everything went "swimmingly". LOL...yeah, great service!"
We responded:
"Thank you so much for your kind words and recognizing my team for doing a great job! It's what we strive for every day with every customer! So glad you're a part of the State Farm family now. "
Profile photo of Freddy Jay Allen (Frederick)

Freddy Jay Allen (Frederick)

October 5, 2023

5  out of  5
rating by Freddy Jay Allen (Frederick)
"more important than price or premium, is the insurance co. going to pay your claim? Dawn (& State Farm) responded immediately to a fire, having funds presented in a few days, and then regularly following up. EXcellent professional customer service."
We responded:
"Hi Freddy, Thank you for the 5 STAR review and kind, supportive remarks. At our State Farm office, we understand that worry-free insurance is priceless, and we take pride in our commitment to promptly assist our customers when they need it most. I truly appreciate your support! - Dawn"
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Kimberly Walls

September 2, 2023

5  out of  5
rating by Kimberly Walls
"I switched companies and saved over $100 with gaining so much more such as renters insurance! I have never been satisfied with insurance til now, thank you!"
We responded:
"Thank you, Kimberly, for your kind words. We strive to provide the best combination of price and service. Glad you are happy with both! "
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SB

August 1, 2023

5  out of  5
rating by SB
"Dawn is a wonderful agent. She and her team care about her customers like family!"
We responded:
"Thanks SB! Our customers ARE like family and happy to have you as a member. "
Profile photo of Chart Echavarria

Chart Echavarria

February 10, 2023

5  out of  5
rating by Chart Echavarria
"I've been using state farm for months and all I can say is they are the kindest most cooperative company I've had the pleasure of being insured by"
We responded:
"Thank you so much, Chart. We truly appreciate our customers and are glad you feel the love."