Customer Relations Representative - State Farm Agent Team Member
Full Time in Martinsburg, WV
Responsive recruiter
Benefits
- 401(k)
- 401(k) matching
- Paid time off
ROLE DESCRIPTION
As a Customer Service Representative with Newland Insurance Agency (State Farm), you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the company, agency and customers.
We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. RESPONSIBILITIES
- Manage customer inquiries and resolve issues.
- Maintain customer records and update information as needed.
- Assist with customer retention strategies.
- Coordinate with other departments (claims, underwriting, billing) to ensure customer satisfaction.
QUALIFICATIONS
- Must be hold WV Property and Casualty license
- Communication and problem-solving skills.
- Experience in customer service preferred.
- Ability to handle high-stress situations calmly.
Compensation $45,000.00 per year
Join a community of good neighbors
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Make a difference in your community every day.
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Gain confidence and grow your dream career.
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Earn benefits and rewards that are second to none